Contact us

You can access a number of our services online, or contact us by phone, email or letter. You can also visit any of our housing offices between 8.30am and 5pm, Monday to Friday. Please note we record phone calls for training purposes and to check we're providing you with an excellent level of service.

Call us: 0300 1232222

Out-of-hours and emergency calls

You can report any tenancy issue or repairs at any time of day by calling us on 0300 123 2222. If you are calling outside of our normal office hours, we will only respond to emergency repairs. For all other inquiries our trained representatives will take your details and pass them onto the relevant officer on the next working day. The officer will then contact you to discuss the issue. If you feel you are at risk you should dial 999 rather than our out-of-hours service.

Email us: enquiries@merlinhs.co.uk

Or you can fill out the form below:

Make an enquiry

Note: Questions marked by * are mandatory

*Spam Guard: What is the next number after 5? Write the number as a word.

Please see the map below for details of the areas covered by our three housing offices. The yellow area is covered by our Patchway office, the blue area by our Yate office and the green area by our Kingswood office.

A map of the area we cover.

Yate Area Housing Office

Building 1,
Riverside Court,
Bowling Hill,
Chipping Sodbury,
Bristol,
BS37 6JX
 


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Directions

By car: Our offices are just off the B4060 Station Road. There is car parking available on site and on the road in front of the offices.
By train: The nearest train station is Yate Railway Station, a mile and a half away.

Kingswood Area Housing Office

Romsdale,
95 High Street
Kingswood
Bristol
BS15 4FP
 


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Directions:

The office is on High Street, next to the South Gloucestershire Council Civic Centre (BS15 9TR). There is limited parking at the office, but parking is available on the surrounding streets. If you're travelling to the office using satnav, please use the Civic Centre's post code - BS15 9TR to direct you to our office.

Patchway Area Housing Office

5 – 7 The Parade
Patchway,
Bristol,
BS34 5LP

 


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Directions to the office
 
By car: The office is in The Parade shopping centre, off of Coniston Road. The entrance to the shops car park is from Blakeney Road.
 

Insurance policy details

If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability and Public Liability our insurer is Zurich Municipal, policy number JHA- 22S619-0013 and the portal compensator ID is C00108.

For claims prior to 12 February 2014 our insurer was AJ Gallagher, portal compensator ID is G00315.