You can access a number of our services online, or contact us by phone, email or letter. You can also visit any of our housing offices between 8.30am and 5pm, Monday to Friday. Please note we record phone calls for training purposes and to check we're providing you with an excellent level of service.
Call us: 0300 1232222
Out-of-hours and emergency calls
You can report any tenancy issue or repairs at any time of day by calling us on 0300 123 2222. If you are calling outside of our normal office hours, we will only respond to emergency repairs. For all other inquiries our trained representatives will take your details and pass them onto the relevant officer on the next working day. The officer will then contact you to discuss the issue. If you feel you are at risk you should dial 999 rather than our out-of-hours service.
Email us: firstname.lastname@example.org
Or you can fill out the form below:
Please see the map below for details of the areas covered by our three housing offices. The yellow area is covered by our Patchway office, the blue area by our Yate office and the green area by our Kingswood office.
Yate Area Housing Office
By car: Our offices are just off the B4060 Station Road. There is car parking available on site and on the road in front of the offices.
By train: The nearest train station is Yate Railway Station, a mile and a half away.
Kingswood Area Housing Office
95 High Street
The office is on High Street, next to the South Gloucestershire Council Civic Centre (BS15 9TR). There is limited parking at the office, but parking is available on the surrounding streets. If you're travelling to the office using satnav, please use the Civic Centre's post code - BS15 9TR to direct you to our office.
Patchway Area Housing Office
5 – 7 The Parade
Directions to the office
By car: The office is in The Parade shopping centre, off of Coniston Road. The entrance to the shops car park is from Blakeney Road.
Insurance policy details
If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability and Public Liability our insurer is Zurich Municipal, policy number JHA- 22S619-0013 and the portal compensator ID is C00108.
For claims prior to 12 February 2014 our insurer was AJ Gallagher, portal compensator ID is G00315.