Customer news

Customer news

Annual property survey programme gets underway

We beginning our annual programme of inspections into a selection of our homes.

Over the next few months our team of surveyors will be visiting around 1,000 homes ensuring that the information that we hold on these properties is accurate and up-to-date and recording any improvements that customers have made to their homes.

Head of Property Investment Richard Hopkins said: “It’s vital we have precise data about all our properties and the components inside as this information is used to plan our annual home improvement programmes.”

If you receive a letter informing you that we'd like to survey your home, you can arrange an appointment for a surveyor to visit you by calling us on 01454 821212. The surveys take around an hour to complete. All our staff have photo identity cards which you should ask to see before letting anyone into your home who says they are from Merlin.

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