A multi-million pound contract between Merlin and Travis Perkins aims to improve void times and increase the amount of repairs the company can do on a daily basis.
The £6m materials contract will utilise the operative’s hand held tablets to keep track of the materials used for every repair. The automated system will then order new stock which will be sent direct to the operative every week.
And after a tenancy ends each property will receive a bespoke property pack from Travis Perkins, which will provide everything needed to bring it up to the lettable standard.
Merlin’s General Manager of Property Solutions Stephen Williams said: “Getting repairs right first time is so important for our customers, and making sure our operatives have everything they need to carry out repairs is key to this.
“To prepare for the new contract over the past six months we’ve been conducting an in-depth audit of all the stock that operatives carry in their vans and how often they’re using each item. We understand our business and the materials we use better than ever before and that gives us great confidence that this will be a smooth transition and will enable us to provide a right first time service to customers in the future.
“It’s going to be an exciting time over the next five years as there’s new innovations that we’re working on that will improve the ways we work. It will be a more integrated and efficient process that will mean the operatives are never short of the materials they need in their van to complete a repair first time.”
James Clack, Sales and Marketing Director from Travis Perkins, comments: "Keeping work going on site every day is what Travis Perkins is all about. Our repair and maintenance stock range, allied to our expertise, means we deliver what we promise.
"This partnership with Merlin is particularly exciting as it will allow us to provide innovative supply solutions and work with new technology and systems to improve the customer experience even more. In turn, that will deliver an even better service to the thousands of residents of Merlin's homes."
Stephen added: “I’m pleased that we’ve seen customer satisfaction with the quality of our repairs service increase over the past 12 months, and I’m sure that this new partnership with Travis Perkins will help us deliver an even better service in the future. This partnership will mean we’ll be able to carry out more repairs every day, which will reduce waiting times for customers.”