News and events

Window cleaning team aim to provide sparkling service

Our new window cleaning service has taken to the road in their bespoke van kitted out with everything they need to clean a window in just 45 seconds  – with the aim of increasing customer satisfaction with the quality of the service.

Every month we’ll be cleaning all of the communal windows at our general needs blocks of flats and independent living schemes inside and out, plus the outsides of all our ILS customers’ windows, a service they pay for. We’ve taken the window cleaning service in-house in an effort to improve satisfaction levels with the quality of the service.

In total our two-man team will be cleaning windows at more than 300 sites and we’re using the latest technology to deliver it. Our water system allows the 600 litres tank in our specially kitted out van to be filled in just six minutes. And we’re already receiving compliments from the first customers to receive the service about the way their windows are shining.

Cleaning Services Team Leader Carl James said: “We’ve decided to bring our window cleaning service in-house in order to deliver the best possible service to customers,” he said. “We’d had some complaints from customers with our previous contractor and thought we’d be able to do a better job. It’s in our best interest to make sure that customers are happy. We now have more control and if something does happen, we’ll be able to put it right much faster.

“The previous contract was just for the window pane to be cleaned, so when we started we found that although the glass was clean, the frames were really dirty. We decided that in order to deliver the best service to customers that on the first visit we’d also clean the frames as well as the panes to make it all sparkle.”

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