Incomes team work to keep arrears in top quartile | Latest news

Incomes team work to keep arrears in top quartile | Latest news

Incomes team work to keep arrears in top quartile

Our Incomes Team have been out and about to ensure our fantastic financial performance continues in light of Government changes to benefits.

With the Government's new lower cap on benefits now in place, those affected are at greater risk of falling into arrears. After the first six months of this year our current tenant arrears are at just 1.06%, which puts us in the top 25% of all housing associations, and we're determined to keep arrears below our target of 1.3%.

On Monday members of our Income Management Team went out to visits 80 customers who the council has identified as being in danger of having their benefits capped.

Income Management Team Leader Kate Balloch said: “We visited these customers because we wanted to make sure they were aware of the change and how they would be affected. Many of the tenants we spoke to already knew about the cap and were making arrangements to pay any shortfall. We were able to advise some customers to apply for benefits which would mean that they are exempt from the cap, while others were now in work and so the cap will not have an impact on them.

“It was all pretty promising, and hopefully this means that we won’t see a large increase in arrears from customers as a result of the lower benefit cap.”

 

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