Star customer satisfaction
Every three months we send out a satisfaction survey to a random sample of our customers to find out how they think we're doing. When we get the results we update the table below. Please note the results shown are the combined results from the previous 12 months.
| Question | Q1 2017-18 | Q2 2017 -18 | Q3 2017-18 | Target 2017 - 18 | 2016-17 score |
|---|---|---|---|---|---|
| Taking everything into account, how satisfied are you with the service provided by Merlin? | 84.8% | 85.9% | 86.3% | 86% | 83.6% |
| How satisfied are you with the quality of your home? | 84.6% | 84.4% | 84.8% | 86% | 84.5% |
| How satisfied are you with the quality of your neighbourhood? | 88.2% | 87.6% | 86.5% | 89% | 86.9% |
| How satisfied are you that your rent provides value for money? | 84.3% | 83.7% | 84.0% | 75% | 83.1% |
|
How satisfied are you with the way Merlin deals with repairs and maintenance? |
79.2% | 79.9% | 80.7% | 83% | 77.4% |
|
How satisfied are you that Merlin listens and acts upon your views? |
67.6% | 68.6% | 69.2% | 70% | 67.0% |