Together we're creating a new Bromford. You can still contact us on 0300 123 2222 and use this site to pay your rent or report a repair
Star customer satisfaction
Every three months we send out a satisfaction survey to a random sample of our customers to find out how they think we're doing. When we get the results we update the table below. Please note the results shown are the combined results from the previous 12 months.
| Question | Q1 2018-19 | Q2 2018 -19 | Q3 2018-19 | Q4 2018-19 | Target 2018 - 19 | 2017-18 score |
|---|---|---|---|---|---|---|
| Taking everything into account, how satisfied are you with the service provided by us? | 85.9% | 85.1% | 85.0% | 88% | 86.4% | |
| How satisfied are you with the quality of your home? | 85% | 84.1% | 83.2% | 87% | 84.8% | |
| How satisfied are you with the quality of your neighbourhood? | 86.7% | 87.5% | 88.5% | 89% | 87.4% | |
| How satisfied are you that your rent provides value for money? | 84.5% | 85% | 84.6% | 75% | 84.9% | |
|
How satisfied are you with the way we deal with repairs and maintenance? |
79.9% | 79.3% | 79.1% | 84% | 82.4% | |
|
How satisfied are you that we listen and act upon your views? |
69.9% | 68.4% | 67.4% | 70% | 70.8% |
Find out how Bromford are performing
Follow the link below if you're interested in finding out how Bromford are performing.