Privacy notice - visitors and others

How we collect information from you

If you’re not a customer or a member of staff we may still collect information from you. For example when you:

  • apply for one of our properties or services (you may be asked to undergo a pre offer assessment)
  • call us, write to us, e-mail or meet with us
  • respond to a survey
  • visit our offices or some of our other properties (we operate CCTV systems at our offices and at some of our properties for the detection and prevention of crime)
  • use our social media sites or websites (see our Cookie Policy for more information)

Phone calls to our 0300 123 2222 number are recorded for training and monitoring purposes and our recordings are held for a period of six months.

CCTV

We operate CCTV systems at our offices and in public areas at some of our properties. Wherever CCTV systems are operating we will place a notice showing that the scheme is in operation and controlled by us.

Our CCTV systems deter crime and promote public safety by helping to identify and prosecute criminal offenders. These systems operate continuously and recordings are held for one month.

You can ask for a copy of any CCTV images taken of yourself by making a 'subject access request'. See Data Subjects Rights.pdf [pdf] 592KB .

We carry out an impact assessment for all locations where we user CCTV. This helps ensure that our use of CCTV is appropriate and proportionate to issues of crime and public safety we are seeking to address and minimises intrusion into individual rights to privacy.

Information we collect via our website

When you visit our website we collect standard internet log information, such as your IP address, host name, browser type and operating system.

This information may be used to help diagnose problems with our server and to administer our website, so we can improve your experience of viewing the site. We may also use this information for other purposes deemed reasonable and necessary. See our cookie policy for more on the information we collect from you when you visit our site.

Links to other websites

Our website may contain links to other websites of interest.

If you follow a link from our website to an external site, we recommend that you check the privacy notice of that site before giving any personal details.

Security of information

We operate a range of information and communications systems and technologies for efficient operation of the business. Personal information is stored and managed within those systems which are maintained to achieve a high level of Confidentiality, Integrity and Availability (CIA) including following best practice cyber security standards.

We hold information in IT systems which may be copied for testing, backup, archiving and disaster recovery purposes. All data is held within the European Economic Area.

For further information on how we maintain the security of your information, and our commitment to ‘Privacy by Design’ please see our Data Protection and Privacy Policy.pdf [pdf] 398KB.

When we dispose of information we do so securely.

Changes to our privacy notice

This privacy notice will be updated to reflect changes either to the way in which we operate or changes to the data protection legislation. To make sure that you keep up to date, we suggest that you revisit this notice from time to time.